At Leather & Carry, every bag is handmade from genuine leather and shipped worldwide. Below you will find everything you need to know about delivery, returns and refunds. If you have any questions, our team is always happy to help.
Delivery Information
Processing Time
Orders are carefully checked and prepared within 1 to 3 business days. As our bags are handmade, some made-to-order pieces may take a little longer; any additional time will be noted on the product page.
Shipping & Delivery Times
We ship worldwide with tracked delivery. Estimated delivery times after dispatch are: United States 3 to 7 business days, United Kingdom 4 to 8 business days, and the rest of the world 7 to 21 business days. Times are estimates and may vary during busy periods.
Shipping Costs
We offer free worldwide shipping on all orders. Any applicable charges are always shown clearly at checkout before you pay.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your parcel every step of the way.
Customs & Import Duties
For international orders, any customs charges or import duties are set by your local authorities and are the responsibility of the customer. They are not included in the product or shipping price.
Returns & Refunds
Return Window
We want you to love your bag. If you are not completely satisfied, you may return eligible items within 14 days of delivery.
Return Conditions
To be eligible for a return, items must be:
- Unused and in their original condition
- Free from signs of wear, marks or damage
- Returned with any original packaging, tags and dust bag
How to Start a Return
To begin a return, email us at info@leatherandcarry.com with your order number and the item you wish to return. We will reply with simple instructions and the return address.
Return Shipping
Unless an item is faulty or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method within 5 to 10 business days. You will receive an email once your refund has been issued.
Exchanges
If you would like a different item, the quickest way is to return your original order for a refund and place a new order for the item you want.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund, including any return shipping costs.
Non-Returnable Items
For hygiene and practical reasons, personalised or custom-made items cannot be returned unless they are faulty.
Need Help?
If you have any questions about delivery, returns or your order, contact us at info@leatherandcarry.com and we will be glad to help.