Frequently Asked Questions (FAQ)
Welcome to our FAQ ! Here you'll find answers to the most common questions about our products, shipping, returns, and customer service. If you can't find the answer to your question, please feel free to contact us.
📧 Email : Contact @Leatherandcarry.com
📅 Hours : 7 days a week from 9 a.m. to 6 p.m.
1. Orders and Payment
What payment methods do you accept?
We accept several 100% secure payment methods:
✔️ Bank card (Visa, Mastercard, American Express)
✔️ PayPal
✔️ Apple Pay & Google Pay
Can I modify or cancel my order after validation?
If your order has not yet shipped, please contact us promptly at Contact@Leatherandcarry.com to see if a change is possible. Once shipped, no cancellations or changes can be made.
Is it possible to order from abroad?
Yes, we ship internationally. Shipping costs are automatically adjusted at checkout based on your address.
Are payments secure?
Yes, our site uses advanced SSL encryption to ensure the protection of your banking information.
2. Shipping and Delivery
What are the shipping and delivery times?
📦 Shipping within 24/48 hours after order confirmation.
🚚 Estimated delivery times :
✔️ France & Europe : 5 to 10 working days
✔️ International : 7 to 15 working days
How do I track my order?
As soon as it is shipped, you will receive an email with a tracking number . You can track your package directly via our Order Tracking page.
What should I do if I don't receive my order?
If your order exceeds the estimated delivery time, please contact our customer service with your order number . We will open an investigation and keep you informed.
What should I do if my package is lost or damaged?
If your package arrives damaged or doesn't reach you, contact us immediately with photos of the package you received. We will find a suitable solution (replacement or refund).
3. Returns and Refunds
What is your return policy?
We offer a 30-day money-back guarantee . If an item is not suitable for you, you can return it within 30 days of receipt , provided it is in its original condition .
How to make a return?
1️⃣ Contact our customer service at Contact @Leatherandcarry.com specifying your order number .
2️⃣ We will send you return instructions.
3️⃣ Once the item is received, we will proceed with a refund or exchange .
Are I responsible for return shipping costs?
Return costs are the responsibility of the customer , except in the case of an error on our part or a defective item.
When will I receive my refund?
Reimbursement is made within 7 working days after receipt and verification of the return.
4. Products and Warranty
What materials do you use for your handbags?
Our bags are designed with high quality materials :
✔️ Genuine leather and vegan leather
✔️ Durable fabric and premium finishes
✔️ Sturdy accessories (zippers, metal buckles, etc.)
Are your bags water resistant?
Some of our bags have a water-repellent coating. Check product descriptions for details.
Do you offer a warranty on your products?
Yes! We offer a 30-day warranty on all our bags. If a product is defective, contact us for a replacement or refund .
How do I care for my handbag?
We recommend cleaning your bag with a soft, damp cloth. For leather models, use a specific product to preserve its quality.
5. Customer Service & Contact
How can I contact you?
📧 Email : Contact @Leatherandcarry.com
📅 Availability : 7 days a week from 9 a.m. to 6 p.m.
We promise to respond within 24 business hours .
Do you offer a loyalty program?
Yes! By creating an account on our site, you can benefit from exclusive discounts and loyalty benefits .
Do you have an affiliate program?
Yes! If you would like to promote our products and earn commissions, please contact our dedicated team at Contact@Leatherandcarry.com
6. Other Questions
Are your products ethical and responsible?
We are committed to offering environmentally friendly products, by selecting responsible suppliers and sustainable materials .
How do I know if a bag is in stock?
On each product sheet, availability is indicated. If an item is out of stock , you can sign up to be notified when it is restocked .
Need more help?
If you have a question that is not covered in this FAQ, please contact us directly!
